Privacy Policy
This privacy notice tells you what to expect us to do with your personal information.
Contact details
eve@evesamuelcamps.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
· Names and contact details
· Addresses
· Date of birth
· Purchase or account history
· Payment details (including card or bank information for transfers and direct debits)
· Health and safety information
· Account information
· Information relating to loyalty programmes
· Website user information (including user journeys and cookie tracking)
· Photographs or video recordings
· Call recordings
· Records of meetings and decisions
· Identification documents
· Information relating to compliments or complaints
· Information relating to sponsorship
We collect or use the following information for the operation of customer accounts and guarantees:
· Names and contact details
· Addresses
· Payment details (including card or bank information for transfers and direct debits)
· Purchase history
· Account information, including registration details
· Information used for security purposes
· Marketing preferences
We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:
· Names and contact information
· Customer or client accounts and records
· Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
· Call recordings
· Financial transaction information
· Information relating to health and safety
We collect or use the following information for service updates or marketing purposes:
· Names and contact details
· Addresses
· Marketing preferences
· Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
· Name
· Contact information
· Identification documents
· Financial transaction information
· Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
· Health and safety information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
· Consent
· Contract
· Legitimate interest:
o The company/organisation has a legitimate interest when the processing takes place within a client relationship, when it processes personal data for direct marketing purposes, to prevent fraud or to ensure the network and information security of your IT systems.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
· Consent
· Contract
· Legal obligation
· Legitimate interest:
o Your company/organisation has a legitimate interest when the processing takes place within a client relationship, when it processes personal data for direct marketing purposes, to prevent fraud or to ensure the network and information security of your IT systems.
Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:
· Consent
· Contract
· Legal obligation
· Legitimate interest:
o Your company/organisation has a legitimate interest when the processing takes place within a client relationship, when it processes personal data for direct marketing purposes, to prevent fraud or to ensure the network and information security of your IT systems.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
· Consent
· Contract
· Legal obligation
· Legitimate interest:
o Your company/organisation has a legitimate interest when the processing takes place within a client relationship, when it processes personal data for direct marketing purposes, to prevent fraud or to ensure the network and information security of your IT systems.
Our lawful bases for collecting or using personal information for legal requirements are:
· Consent
· Contract
· Legal obligation
· Legitimate interest:
o Your company/organisation has a legitimate interest when the processing takes place within a client relationship, when it processes personal data for direct marketing purposes, to prevent fraud or to ensure the network and information security of your IT systems.
Where we get personal information from
· People directly
· Third parties:
· Mailing list companies
How long we keep information
6 years
Who we share information with
Data processors
NJR Accountancy
This data processor does the following activities for us: Accountant manages revenue and payroll
Squarespace
This data processor does the following activities for us: Run the website and email campaigns.
Others we share personal information with
· Insurance companies
· Organisations we need to share information with for safeguarding reasons
· Professional or legal advisors
· Financial or fraud investigation authorities
· Relevant regulatory authorities
· External auditors or inspectors
· Warranty and guarantee providers
· Professional consultants
· Organisations we’re legally obliged to share personal information with
· Publicly on our website, social media or other marketing and information media (where appropriate)
· Debt collection agencies
· Other relevant third parties:
o Other partners involved in creating marketing campaigns and materials for the client.
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
3 July 2024